Introduction

At Basicboutiques, we strive to provide a smooth and pleasant shopping experience. We understand that returns or exchanges may sometimes be necessary, and our Return Policy is designed to make the process easy and hassle-free for our customers.

Return Eligibility

To qualify for a refund, items must be returned in their original, unused condition, with all tags intact. Return requests must be submitted within 48 hours of delivery.

Non-Refundable Items

For reasons related to hygiene and customization, some items cannot be returned. These include intimate and personalized or custom-made products.

How to Initiate a Return

To begin a return, log in to your account and go to the "My Orders" section. Follow the steps to submit your return request, including specifying the reason for return and uploading any necessary documentation. Our customer support team will review your request and assist you through the return process.

Refund Procedure

Once we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund. Please allow 5-7 business days for your refund to be processed.

Questions or Concerns?

If you have any questions or need assistance with returns or refunds, feel free to reach out to us. Your satisfaction is our priority, and we’re here to ensure a seamless shopping experience.