Introduction

At Apparelxtreme Technoware Private Limited, we are committed to providing a smooth and enjoyable shopping experience for our valued customers ("you," "your"). We understand that there may be times when an order needs to be canceled, and our Cancellation Policy is designed to ensure clarity and ease. Our goal is to make the cancellation process as straightforward as possible. If you need help or have any questions, our customer support team is here to assist you. Thank you for choosing Basicboutiques—your satisfaction is our top priority.

Eligibility

We aim to accommodate cancellations whenever feasible, but eligibility depends on several factors. Orders that have already been processed or dispatched may not be eligible for cancellation, and custom-made or personalized items may have specific cancellation guidelines. To check if your order qualifies for cancellation, please review the order status in your account dashboard or contact our support team.

Acting quickly to initiate the cancellation process increases your chances of success. Once an order is in the shipping phase, additional charges or restrictions may apply. Additionally, items purchased during promotions or with discounts may have specific cancellation rules. We strive to maintain a fair and transparent policy to support a positive shopping experience for all customers.

Timeframe

Customers can cancel orders within a designated period after placing them. The cancellation window may vary depending on the order’s current processing stage.

Once an order is processed or shipped, it may no longer be eligible for cancellation. We recommend checking your order status through your account dashboard to determine if it’s still within the cancellation window. Orders made during peak periods or special promotions may have adjusted cancellation timeframes. Our goal is to offer flexibility and clarity while ensuring the timely processing of orders.

Cancellation Procedure

At Basicboutiques, we’ve made the cancellation process simple. To cancel an order, log into your account and navigate to the 'Order History' section. Locate the order you wish to cancel, select 'Cancel,' and follow the instructions provided.

If you encounter any issues or need assistance, feel free to contact our customer support team. Cancellations must be requested within the specified timeframe and before the order is processed or shipped. Once processing or shipping begins, cancellations may no longer be possible. We appreciate your cooperation in following these steps to ensure a smooth experience for all customers.

Exceptions to Cancellations

While we strive to accommodate all cancellation requests, there are certain exceptions. Personalized or custom-made products may not be eligible for cancellation once production has started. Additionally, orders that have been processed, packaged, or shipped cannot be canceled.

Special promotions, clearance items, and limited-edition products may have specific cancellation rules, which will be outlined at checkout. Please review the product details and associated terms carefully before placing your order to understand any applicable exceptions. If you need clarification, our support team is available to assist you. We appreciate your understanding as we balance flexibility with operational efficiency to serve you better.

Legal Disclaimer

We are dedicated to providing transparency regarding our cancellation policy, but please note that it is subject to change without prior notice. While we strive to keep all information on our website accurate and current, we cannot guarantee that every detail is error-free or fully up-to-date. By using our website and services, you agree to waive any claims against us related to the content on our site, including our cancellation policy.

We also reserve the right to cancel any order at our discretion, especially if it violates our terms of service or appears suspicious or fraudulent. In the event of discrepancies between website information and other communication channels, the details on our website will take precedence. By placing an order on our platform, you acknowledge and agree to comply with the terms outlined in our cancellation policy.

If you have any questions or concerns about our cancellation policy or terms of service, please contact our customer support team at apparelxtremetechnowarepvtltd@gmail.com before completing your purchase.